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General

• Prices listed on this site are subject to change without notice
• Completed work is non refundable. However your project manager may allow considerations if your situation warrants it.
• Free 15min website updates are for non technical updates only and are provided at our discretion
• Failure to pay invoices within 30 days may result in your services being disconnected
• If you the client are unable to allow us to complete your project within a reasonable time-frame (within +10% of total estimated project schedule) you (the client) may be liable to additional fees to reschedule your project.

Domain Registration

If included in your quote the domain type is .com.au. Domain registration other domain extensions are available on request.

As you a probably aware domains are registered rather than purchased. This is akin to leasing a domain name for a set period (usually 2yrs). Re-registering your domain is your (the clients) responsibility and WebDesigners.net.au accepts no liability for expired domains

To ensure your domain is secure we encourage you to register your domain through us as we will send you reminders at 3 months, 2 months, 1 month and 1 week before your domain is due to expire.

WebDesigners.net.au takes no responsibility & provides no guarantees to your domain registration or renewals. Ownership is soley on you the customer to ensure your domain is renewed.

Hosting

Unless stated otherwise your website hosting package is our standard package which consists of; 500mb data storage & 1gb bandwidth transfer (per month).

Quotes are valid on the basis that you agree to host your website with our company for 12months minimum. After which time your website can be hosted by any provider. If you decide to move providers within this term you agree to pay a cancellation fee consisting of your remaining contract months * your monthly fee. If your remaining contract term is over 6 months your cancellation fee will only be calculated at 6 months.

Some website functionality requires SSL security & dedicated IP addresses, if required these are an additional cost which your project manager will discuss with your prior to proceeding with the website functionality.

If you have opted for “Managed Hosting” your project manager will arrange email address configuration for you but please note we are unable to support 3rd party mail applications such as windows mail or mac mail. We can however give you the necessary settings to allow you to set these up. And provide a reasonable helping hand. If you have opted for “DIY Hosting” you are required to configure your own server we can however provide support for our regular fee

We facilitate a daily backup of all accounts – historical backups are NOT kept so it is HIGHLY RECOMMENDED that you back up your web hosting data periodically so that in the event of a catastrophic failure or your website is hacked you have a current backup to restore your website & data with.

You also agree to keep any server side scripts up to date this includes all open source CMS software such as Joomla or WordPress.